Terms

The responsibility of Sukoon Travels acts as agents and protector for the passengers’ rights in making arrangements for the airlines, hotels, buses, or any service in connection with the tour and assumes no liability whatsoever for injury, damage, loss, luggage, accidents, delay, or irregularity which may be occasioned either by reason or defect, through the acts of GOD, dangerous incidents in the air, sea, land, fire, breakdown of machinery or equipment, acts of government or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any loss or damage resulting from improper passports, visas, or other documents.

Sukoon Travels  will accept no responsibilities for loss or additional expenses due to delay or changes in schedule or other causes. Sukoon Travels  shall not be liable or responsible for any inconvenience, loss, damage, or injury arising in connection with such services. Sukoon Travels shall not be responsible for the failure to follow instructions, including but not limited to check-in and delay, loss of luggage, or personal belongings (including medicine).

It is the responsibility of the airline to determine exactly what procedure will be followed. The policy chosen by that carrier shall be based on their procedure and shall not be the responsibility of Sukoon Travels  and its affiliates. They will also not be responsible for any person(s) missing any part of the program due to negligence, delay, or absenteeism for any time during the tour, and will not be responsible for any additional expenses for the participant to rejoin the tour. Moreover, no changes or upgrades in the program chosen will be honored after departure, and no refund will be given for any services rendered but not utilized.

No refunds will be given if canceled before 35 days from the date of travel. Umrah / Tourist Visa is granted by the Saudi Consulate in Ottawa, and as such, they have the complete right to grant or reject a visa due to lack of documentation or any other reason. A non-refundable deposit of $500 per person is required to allocate a seat in the group trips. All group trips are open until seats are available on a first-come, first-served basis. For guests joining us from outside of the Toronto area, all documents are returned before departure using the FedEx service with a tracking number.

All charges related to the return FedEx are the responsibility of the guest and are payable/due before departure. All Saudi and local Canadian/US guidelines and regulations must be observed without exception and can supersede Sukoon Travels commitments at any time.